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Service Level Agreement

Our support team will assign the ticket to a member of our team and set the priority level.

Here are our standard urgency levels and the time it will take for a team member to complete your ticket.  However your ticket will be attended to, within 30 minutes during working hours.

Low - Max 10 working days
Medium -Max 5 working days
Medium High - 2 working days
High - Max 1 working day 

The priority levels are based upon the urgent nature of the request, here are some examples:
Low - Change team member on website
Medium - A new page needs to be added to the site
Medium High - There is a glitch on the website
High - Website or email is down